Returns & Exchanges

We want you to love your analog gear, which is why we offer a 14-day return window for most cameras and accessories. All returned items must be in their original condition and include all packaging materials provided at the time of purchase.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and a brief explanation of why the gear isn't a fit for your creative workflow.

• 2.
  Pack with Care

  Securely pack the camera or accessory in its original box, ensuring plenty of padding to prevent damage during transit back to our Brooklyn studio.

• 3.
  Ship It Back

  Affix the provided return shipping label and drop the package off at any authorized carrier location; please retain your tracking receipt for confirmation.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and functionality, we will issue a refund to your original payment method within 5-7 business days.